Outbound Service Call Specialist

Young Ford, Inc; Morgan (UT); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Youth Automotive Group in Morgan, Utah is hiring Customer Service Representatives / Outbound Call Specialists to join our fast-paced call center team. This role offers growth in a family-owned, people-first culture with strong benefits.

You’ll make outbound and inbound calls, schedule service appointments, use CRM systems to track interactions, and deliver outstanding customer care in a team-oriented environment.

Qualifications

• Experience in customer service or call center is a plus.
• Strong communication skills with a professional phone presence.
• Familiar with CRM systems and data entry.
• Ability to work independently and as part of a team.
• Interest in growth opportunities within the organization.
• Goal-driven with a positive attitude and work ethic.
• Ability to pass a background check and pre-employment drug screen.

Responsibilities

• Make outbound/inbound calls to customers regarding service appointments and offers.
• Deliver exceptional customer service and ensure high customer satisfaction.
• Utilize CRM systems to track interactions and follow-up opportunities.
• Answer inquiries and efficiently schedule service appointments.
• Thrive in a fast-paced call center and meet daily targets.

Skills

Customer service

Outbound calls

CRM systems

Phone presence

Team player

Job description

Youth Automotive Group in Morgan, Utah is hiring Customer Service Representatives / Outbound Call Specialists to join our fast-paced call center team. This role offers growth in a family-owned, people-first culture with strong benefits.

You’ll make outbound and inbound calls, schedule service appointments, use CRM systems to track interactions, and deliver outstanding customer care in a team-oriented environment.