Service Appointment Specialist — Commission & Bonuses

Young Toyota; Logan (UT); On-site; USD 36,534,000 - 49,428,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Young Toyota is hiring Customer Service Representatives / Outbound Call Specialists at our Logan, UT location. You will connect with customers via calls, texts, and digital communication to schedule service appointments and support the service team, while working in a fast-paced, team-oriented environment.

We offer real career growth, family-friendly culture, and full-time benefits including on-site medical options, employee pricing, and discounts across Young Automotive Group products.

Qualifications

• Experience in customer service, call center, or sales preferred.
• Strong communication skills with a professional phone presence.
• Comfortable using technology and CRM systems.
• Ability to work independently and as part of a team.
• Interest in growth opportunities within the organization.
• Able to pass background check and pre-employment drug screen.

Responsibilities

• Make outbound/inbound calls to customers regarding service appointments, maintenance reminders, and special offers.
• Deliver exceptional customer service while ensuring a high level of customer satisfaction.
• Utilize technology and CRM systems to track customer interactions and follow-up opportunities.
• Answer customer inquiries and efficiently schedule service appointments.
• Thrive in a fast-paced call center environment while meeting daily call and service targets.

Skills

Customer service

Call center

Communication skills

CRM systems

Teamwork

Organizational skills

Tools

CRM software

Job description

Young Toyota is hiring Customer Service Representatives / Outbound Call Specialists at our Logan, UT location. You will connect with customers via calls, texts, and digital communication to schedule service appointments and support the service team, while working in a fast-paced, team-oriented environment.

We offer real career growth, family-friendly culture, and full-time benefits including on-site medical options, employee pricing, and discounts across Young Automotive Group products.