Outbound Sales Specialist

altafiber; Cincinnati (OH); Presencial; USD 35 000 - 55 000; Tempo integral

Resumo da oferta

altafiber is seeking an enthusiastic sales agent to drive outbound calls for residential services including home phone, internet, and video. You will identify customer needs, present bundles, close sales, and contribute to revenue goals.

In this fast-paced role, you’ll manage leads in Salesforce, maintain customer relationships, and coordinate with marketing on promotions. Strong communication and organizational skills are essential.

Qualificações

• Outbound dialing to acquire customers and upsell offers.
• Ability to assess needs and recommend altafiber bundles.
• Strong multitasking and ability to navigate multiple ordering systems.

Responsabilidades

• Utilize outbound dialing to acquire new customers and upsell.
• Place orders for new services and changes across internal systems.
• Maintain and input leads in SalesForce.com and follow up with customers.
• Develop and maintain relationships with customers and communicate referral program.

Conhecimentos

Outbound dialing

Customer acquisition

Upselling

Negotiation

Communication skills

Team collaboration

Product knowledge

Formação académica

Four years of High School or equivalent

Ferramentas

SalesForce.com

Microsoft Office

Descrição da oferta de emprego

Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
  • Initiate and obtain sales through lead lists while meeting productivity metrics
  • Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
  • Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
  • Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
• Place orders for new service and/or changes to existing service through multiple internal ordering systems
• Maintain, track, change, and input leads through SalesForce.com
• Take direction from upper management and complete administrative duties
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program

Education

• Four years of High School or equivalent

Experience

• 0 to 2 years of experience
• Prior experience in sales or marketing highly preferred
• Prior experience in telecommunications preferred
• Prior experience in a call center preferred
• Strong organizational and time management skills preferred

Special Knowledge, Skills, And Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Proficient problem solving and analytical skills
• Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility