Connected Solutions Consultant

altafiber; Olde West Chester (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A telecommunications company in Olde West Chester is seeking a Connected Solutions Consultant to provide exceptional customer service and smart home solutions. The ideal candidate will have an Associate's Degree and 1-2 years of experience in retail or telecommunications. This full-time position offers the chance to excel in consultative selling and contribute to sales goals.

Qualifications

• 1 to 2 years relevant telecommunications, retail sales, and customer service experience desired.
• Relevant education and training courses desired.

Responsibilities

• Provide high quality service to all customers.
• Utilize outbound dialing for customer acquisition.
• Assess customer's needs for smart home solutions.
• Understand and support store POS system.
• Demonstrate superior team skills.

Skills

Consultative selling skills

Smart home knowledge

Problem-solving skills

Listening skills

Education

Associate's Degree or equivalent

Job description

Join to apply for the Connected Solutions Consultant role at altafiber

Job Purpose

This position is responsible for representing altafiber's brand equity in a retail setting with a high level of quality service that exceeds our customer's expectations, excels in needs assessment, connected home solutions, consultative selling, and has a thorough understanding of the products and services offered in the store as well as the systems and processes that support them. The Connected Solutions Consultant is the personal representative of altafiber to every customer who comes into the store. This position carries the responsibility of presenting a positive, friendly, professional and knowledgeable image to the altafiber customer.

Essential Functions / Responsibilities

• Provide high quality service to all altafiber customers and potential customers that enter or call the store
• Utilize outbound dialing with a focus on customer acquisition and up sell while utilizing connected home products and services
• Assess the customer's needs and provide optimal communication & smart home solutions as well as applications from our product and service line that meets their needs within identified constraints such as budget and availability
• Provide helpful, professional, and courteous assistance on altafiber related services that fall beyond the scope of the services offered at the store
• Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered
• Take ownership in knowing connected home devices and solutions offered in
• Take ownership for knowing about and understanding our promotional offers
• Take ownership for understanding the systems that support our products and services
• Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management, in store technology, in store devices, accessory setup and reports and other applications as they may be developed
• Demonstrate an outstanding understanding and application of all store operating procedures
• Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation
• Attain sales and service goals as defined by store manager and customer feedback
• Provide consistent documented customer sales and follow up
• Successfully demonstrate a superior application of all training provided

Experience

• 1 to 2 years relevant telecommunications, retail sales, and customer service experience desired

Education

• Two years of College/Technical School resulting in an Associate's Degree or equivalent
• Relevant education and training courses desired

Special Knowledge, Skills, And Abilities

• Superior listening skills; intelligent, able to absorb and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems
• Superior consultative selling skills, needs assessment skills, problem-solving skills, and integrative thinking
• Smart home knowledge or products & solutions

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales
• Industries: Telecommunications

Note: This description excludes boilerplate not essential to the role and focuses on responsibilities and qualifications.