Outbound Sales Specialist

Sarah Seeks Adventure; Cincinnati (OH); Hybride; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Referral program

Résumé du poste

altafiber is seeking a sales advocate to engage current and prospective customers for residential services including home phone, long-distance, internet, and video products. You will use outbound dialing to acquire customers, upsell bundles, and meet sales goals in a fast-paced environment.

Responsibilities include placing orders, managing leads in Salesforce, and maintaining customer relationships. Prior sales, telecom, or call center experience is preferred.

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Knowledge of Microsoft programs and applications.
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals.
• Proficient problem solving and analytical skills.
• Demonstrated success working in a sales environment.

Responsabilités

• Engage current/prospective customers selling residential services via outbound dialing.
• Drive acquisition, upgrade, and upsell opportunities.
• Place orders for new and existing services through internal systems.
• Maintain, track, and input leads in Salesforce.com.
• Follow up with customers and inform them of referral programs.

Connaissances

Communication

Microsoft Office

Independent worker

Problem solving

Sales experience

Formation

High School diploma

Outils

Salesforce

Description du poste

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
  • Initiate and obtain sales through lead lists while meeting productivity metrics
  • Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
  • Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
  • Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
• Place orders for new service and/or changes to existing service through multiple internal ordering systems
• Maintain, track, change, and input leads through SalesForce.com
• Take direction from upper management and complete administrative duties
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program

Education

• Four years of High School or equivalent

Experience

• 0 to 2 years of experience
• Prior experience in sales or marketing highly preferred
• Prior experience in telecommunications preferred
• Prior experience in a call center preferred
• Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Proficient problem solving and analytical skills
• Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility