Home Services Sales Pro - Outbound & Upgrades

altafiber; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

altafiber is seeking an enthusiastic sales agent to drive outbound calls for residential services including home phone, internet, and video. You will identify customer needs, present bundles, close sales, and contribute to revenue goals.

In this fast-paced role, you’ll manage leads in Salesforce, maintain customer relationships, and coordinate with marketing on promotions. Strong communication and organizational skills are essential.

Qualifications

• Outbound dialing to acquire customers and upsell offers.
• Ability to assess needs and recommend altafiber bundles.
• Strong multitasking and ability to navigate multiple ordering systems.

Responsibilities

• Utilize outbound dialing to acquire new customers and upsell.
• Place orders for new services and changes across internal systems.
• Maintain and input leads in SalesForce.com and follow up with customers.
• Develop and maintain relationships with customers and communicate referral program.

Skills

Outbound dialing

Customer acquisition

Upselling

Negotiation

Communication skills

Team collaboration

Product knowledge

Education

Four years of High School or equivalent

Tools

SalesForce.com

Microsoft Office

Job description

altafiber is seeking an enthusiastic sales agent to drive outbound calls for residential services including home phone, internet, and video. You will identify customer needs, present bundles, close sales, and contribute to revenue goals.

In this fast-paced role, you’ll manage leads in Salesforce, maintain customer relationships, and coordinate with marketing on promotions. Strong communication and organizational skills are essential.