Outbound Sales Specialist

Alta Fiber; Cincinnati (OH); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

altafiber seeks an energetic outbound sales agent to engage current and prospective customers for residential services such as phone, internet, and video. The role focuses on using lead lists, meeting sales targets, and delivering exceptional service in a fast-paced environment.

You will manage orders, input leads in Salesforce, and nurture ongoing relationships with customers while communicating altafiber’s promotions and referral program.

Qualifications

• 0–2 years of experience in sales or marketing preferred.
• Telecommunications or call center background preferred.
• Excellent communication and customer-service mindset.
• Ability to work in a fast-paced sales environment.

Responsabilités

• Engage current/prospective customers via outbound dialing to sell residential services (phone, internet, video).
• Assess customer needs and present altafiber bundles or promotions; close sales and upsell where appropriate.
• Place and track orders through multiple internal systems; input and manage leads in Salesforce.
• Build and maintain relationships with customers and communicate referral opportunities by email/phone.

Connaissances

Outbound dialing

Customer acquisition

Upsell

Communication skills

Product knowledge

Formation

High School diploma or equivalent

Outils

Salesforce

MS Office

Description du poste

Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
  • Initiate and obtain sales through lead lists while meeting productivity metrics
  • Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
  • Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
  • Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
• Place orders for new service and/or changes to existing service through multiple internal ordering systems
• Maintain, track, change, and input leads through SalesForce.com
• Take direction from upper management and complete administrative duties
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program

Education

• Four years of High School or equivalent

Experience

• 0 to 2 years of experience
• Prior experience in sales or marketing highly preferred
• Prior experience in telecommunications preferred
• Prior experience in a call center preferred
• Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Proficient problem solving and analytical skills
• Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility