Outbound Contact Specialist (On-Site)

Vaco; Glendale (CA); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Vaco by Highspring is seeking a Customer Service Specialist to be the first point of contact for prospective clients in a fast-paced, on-site office in California. This is a high-volume, phone-based role focused on outbound outreach, initial screenings, and delivering a positive first impression.

You will follow scripts, document responses in the CRM, and collaborate with intake and retainer teams to move qualified prospects forward.

Formación

• 3+ years of customer service, call center, intake, or similar experience preferred.
• Strong experience handling a high volume of phone calls.
• Comfortable making outbound calls throughout the day.
• Excellent verbal communication and active-listening skills.
• Friendly, energetic, and professional phone presence.
• Strong attention to detail when collecting and entering information.
• Excellent follow-up and organizational skills.
• Comfortable following established scripts and processes.
• Ability to remain professional during difficult or sensitive conversations.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Make high-volume outbound calls and respond to inbound inquiries
• Follow established scripts and questionnaires to gather detailed information
• Ask appropriate questions and accurately document responses
• Conduct initial screenings of prospective clients
• Follow up through calls, voicemails, and text messages
• Make multiple follow-up attempts when necessary to reach prospective clients
• Provide friendly, professional, and compassionate customer service
• Accurately document interactions and client information in the CRM
• Assist with locating or reconnecting with clients when needed
• Coordinate with the intake and retainer teams to move qualified prospects forward
• Maintain accuracy and professionalism in a fast-paced environment

Conocimientos

Customer service

Outbound calling

Phone-based communication

Active listening

Documentation in CRM

Herramientas

Salesforce

Litify

Descripción del empleo

Vaco by Highspring is seeking a Customer Service Specialist to be the first point of contact for prospective clients in a fast-paced, on-site office in California. This is a high-volume, phone-based role focused on outbound outreach, initial screenings, and delivering a positive first impression.

You will follow scripts, document responses in the CRM, and collaborate with intake and retainer teams to move qualified prospects forward.