Onsite Call Center Pro | Growth & Training

Vaco; Phoenix (AZ); On-site; USD 17,000 - 26,000; Full time

Job summary

Vaco by Highspring is seeking a Call Center Specialist in the Phoenix area for an onsite contract-to-hire position. The role involves assisting customers with inquiries, updating orders, and providing general support in a fast-paced environment.

You will document interactions, research issues across multiple systems, and collaborate with internal teams to ensure timely resolution while delivering excellent customer service.

Qualifications

• Previous call center or customer service experience preferred.
• Strong communication skills and a customer-first mindset.

Responsibilities

• Handle a high volume of inbound and outbound calls in a professional and timely manner
• Assist customers with account inquiries, order updates, and general support
• Accurately document all customer interactions in the system
• Resolve customer concerns while providing excellent service
• Navigate multiple systems simultaneously to research and process requests
• Collaborate with internal teams to ensure issues are resolved efficiently

Skills

Call center

Customer service

Communication

Multitasking

Job description

Vaco by Highspring is seeking a Call Center Specialist in the Phoenix area for an onsite contract-to-hire position. The role involves assisting customers with inquiries, updating orders, and providing general support in a fast-paced environment.

You will document interactions, research issues across multiple systems, and collaborate with internal teams to ensure timely resolution while delivering excellent customer service.