Remote Customer Service & Scheduling Specialist (Contract)

Vaco; Nashville (TN); Remote; USD 22,000 - 33,000; Full time

Job summary

Vaco by Highspring is seeking a Customer Service and Scheduling Specialist for a contract role. The position is remote and requires flexibility to work either 6:00 am – 2:00 pm or 2:00 pm – 10:00 pm shifts depending on daily scheduling needs.

You will handle inbound calls, scheduling, and admin tasks while coordinating with healthcare providers. The ideal candidate has call center or scheduling experience, strong phone presence, data entry skills, and proficiency with Microsoft Suite.

Qualifications

• Experience in call center, scheduling, dispatch, or workforce coordination is preferred.
• Proven ability to communicate clearly over the phone.
• Proficient data entry and Microsoft Office/365 usage.
• Excellent written and verbal communication skills.
• Healthcare industry experience is a plus.

Responsibilities

• Answer inbound calls to assist with scheduling and software access.
• Assist with schedule changes as needed.
• Communicate with healthcare providers.
• Perform data entry in internal systems.
• Support various administrative tasks.

Skills

Call center experience

Phone communication

Data entry

Microsoft Office

Strong communication

Healthcare industry experience

Tools

Microsoft Suite

Job description

Vaco by Highspring is seeking a Customer Service and Scheduling Specialist for a contract role. The position is remote and requires flexibility to work either 6:00 am – 2:00 pm or 2:00 pm – 10:00 pm shifts depending on daily scheduling needs.

You will handle inbound calls, scheduling, and admin tasks while coordinating with healthcare providers. The ideal candidate has call center or scheduling experience, strong phone presence, data entry skills, and proficiency with Microsoft Suite.