Customer Service Specialist — High-Volume Calls (Onsite)

Vaco

Glendale (CA)

In loco

USD 28.000 - 40.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Vaco in Glendale, CA is seeking a friendly, outgoing Customer Service Specialist for a high-volume, phone-based role. You will be a key first contact for prospective clients, guiding them through initial steps and documenting information precisely while maintaining a positive customer experience.

The ideal candidate has a solid customer service background, strong communication skills, and can build rapport with diverse clients.

Competenze

Previous customer service experience, ideally in a phone-heavy or high-volume environment.
Bilingual English/Spanish is a plus.
No degree required.
No legal experience required.
Strong phone presence and active-listening skills.

Mansioni

Handle a high volume of inbound and outbound customer calls
Reach out to prospective clients and provide a friendly, professional first impression
Ask questions and gather basic information using established guidelines
Listen carefully to customer needs and accurately document information
Follow up with customers through phone calls, voicemails, and text messages
Maintain consistent communication and follow-through
Enter and update customer information within the CRM
Answer questions and direct customers to the appropriate team member
Assist with reconnecting with customers when additional follow-up is needed
Work closely with the broader customer service and intake team
Maintain professionalism and compassion during sensitive conversations