High-Volume Outbound Customer Service Specialist (On-Site)

Vaco; Glendale (CA); In loco; USD 28.000 - 40.000; Part-time

Descrizione del lavoro

Vaco in Glendale, CA is seeking a Customer Service Specialist to serve as the first point of contact for prospective clients. This on-site, temp-to-hire role focuses on high-volume, phone-based outreach, gathering information, and conducting initial client screenings.

The position emphasizes outbound calling, script adherence, and professional, friendly communication throughout the workday. Legal experience is not required, and there is no remote option.

Competenze

• 3+ years of customer service or call center experience.

Mansioni

• Make high-volume outbound calls (50–100 per day) to prospective clients.
• Respond to inbound inquiries using established scripts.
• Document responses and interactions accurately in the CRM.
• Conduct initial screenings of prospective clients.
• Follow up via calls, voicemails, and texts as needed.
• Coordinate with intake/retainer teams to advance qualified prospects.
• Maintain professionalism in a fast-paced environment.

Conoscenze

Outbound calls

High-volume calls

Phone etiquette

Verbal communication

Active listening

Detail oriented

Follow-up skills

Scripts adherence

Professional demeanor

Bilingual (EN/ES)

Formazione

No degree required

Strumenti

Salesforce

Litify

CRM tracking

Descrizione del lavoro

Vaco in Glendale, CA is seeking a Customer Service Specialist to serve as the first point of contact for prospective clients. This on-site, temp-to-hire role focuses on high-volume, phone-based outreach, gathering information, and conducting initial client screenings.

The position emphasizes outbound calling, script adherence, and professional, friendly communication throughout the workday. Legal experience is not required, and there is no remote option.