Onsite High-Volume Legal Intake Specialist

Vaco; Glendale (CA); Presencial; USD 34.000 - 37.000; Jornada completa

Descripción de la vacante

Vaco by Highspring is seeking an energetic Customer Service / Intake Representative in Glendale, CA. This onsite role handles high-volume outbound calls, inbound inquiries, and detailed information gathering to move prospective clients through the intake process.

You will document activity in Litify CRM, follow scripts, and maintain a positive, professional demeanor in a fast-paced environment. Requirements include 3+ years in customer service or call center; bilingual Spanish is a plus.

Formación

• 3+ years of customer service, call center, or high-volume phone experience.
• Experience handling outbound and inbound inquiries with strong follow-up.

Responsabilidades

• Manage a high volume of outbound calls (50–100 per day) to prospective clients.
• Serve as the first contact for prospective clients using scripts and questionnaires.
• Maintain follow-up using multiple touchpoints and document activity in Litify CRM.
• Transition qualified prospects to the appropriate intake specialist.

Conocimientos

Outbound calling

Customer service

Phone handling

Bilingual Spanish

Herramientas

Litify CRM

Descripción del empleo

Vaco by Highspring is seeking an energetic Customer Service / Intake Representative in Glendale, CA. This onsite role handles high-volume outbound calls, inbound inquiries, and detailed information gathering to move prospective clients through the intake process.

You will document activity in Litify CRM, follow scripts, and maintain a positive, professional demeanor in a fast-paced environment. Requirements include 3+ years in customer service or call center; bilingual Spanish is a plus.