OS&D Resolution Specialist - Freight & Documentation

Roadrunner Transportation Systems Inc; Detroit (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Roadrunner Transportation Systems Inc is seeking an OS&D Technician to resolve lost, damaged, or unaccounted freight, ensuring accurate documentation and timely disposition. You will coordinate with shippers, terminals, and operations to maintain shipment visibility and support billing and claims processes.

The role emphasizes end-to-end OS&D handling, data integrity, and proactive communication in a fast-paced service center.

Qualifications

• High school diploma or GED required.
• 2+ years OS&D, freight operations, or customer service experience.
• Working knowledge of LTL, freight handling, or logistics environments preferred.
• Strong written and verbal communication skills; able to engage customers and internal teams.
• Intermediate computer proficiency, including email, databases, and Microsoft Office.
• Familiarity with AS/400 systems preferred.
• Solid math aptitude with basic arithmetic, ratios, and data interpretation.
• Strong organizational skills to manage multiple tasks.
• Ability to follow structured processes while solving practical problems.
• Experience with operational documentation, tracking systems, and performance metrics.

Responsibilities

• Own OS&D resolution end-to-end as the primary contact for OS&D inquiries from shippers and internal stakeholders.
• Investigate and resolve lost or missing freight via dock checks and record analysis; determine disposition with shippers.
• Manage exceptions, hands, refusals, and related cases with accuracy and urgency.
• Oversee physical handling and organization of OS&D freight at the service center; ensure proper identification, staging, and tracking to disposition.
• Complete all OS&D documentation accurately and maintain records across internal systems.

Skills

OS&D knowledge

Customer service

Documentation

Microsoft Office

AS/400 knowledge

Data interpretation

Education

High school diploma or GED

Tools

AS/400

Excel

Databases

Job description

Roadrunner Transportation Systems Inc is seeking an OS&D Technician to resolve lost, damaged, or unaccounted freight, ensuring accurate documentation and timely disposition. You will coordinate with shippers, terminals, and operations to maintain shipment visibility and support billing and claims processes.

The role emphasizes end-to-end OS&D handling, data integrity, and proactive communication in a fast-paced service center.