Freight OS&D & Resolution Specialist (Remote)

Fusion Transport; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A third-party logistics provider is seeking an OS&D Analyst to manage overages, shortages, and damages while supporting customers and coordinating resolutions. This role is perfect for detail-oriented individuals with strong organizational and communication skills. Responsibilities include tracking OS&D cases, serving as the customer point of contact, and ensuring accurate documentation. Remote work options are available, requiring reliable phone and internet access.

Qualifications

• 1-3 years of experience in customer service or logistics support roles.
• Strong ability to manage multiple cases simultaneously.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the primary point of contact for customers regarding OS&D issues.
• Open, track, and manage OS&D cases from initiation to resolution.
• Ensure accurate documentation of all findings in internal systems.

Skills

Customer service mindset

Attention to detail

Communication skills

Organizational skills

Microsoft Office proficiency

Job description

A third-party logistics provider is seeking an OS&D Analyst to manage overages, shortages, and damages while supporting customers and coordinating resolutions. This role is perfect for detail-oriented individuals with strong organizational and communication skills. Responsibilities include tracking OS&D cases, serving as the customer point of contact, and ensuring accurate documentation. Remote work options are available, requiring reliable phone and internet access.