OS&D Specialist: Freight Claims & Resolution Pro

Roadtex; Franklin Township (NJ); On-site; USD 42,000 - 48,000; Full time

Job summary

Roadtex Transportation in New Jersey is seeking a detail-oriented customer service/logistics associate to support operations across terminals and warehouses. You will work closely with operations, service partners and shippers to resolve lost or damaged freight while following OS&D procedures.

The role requires a high school diploma, 1+ year experience in customer service or logistics, and solid skills in Microsoft Office.

Qualifications

• High school diploma required; 2-year community college or vocational degree highly preferred.
• 1+ years' experience in customer service or logistics.
• Proven ability to handle multiple tasks and solve problems under pressure.
• Intermediate skills with Microsoft Office (Outlook, Word, Excel).
• Ability to follow standard operating procedures with minimal oversight.
• Clear, concise written and verbal communication with external and internal customers.
• Enjoy working in a fast-paced team environment and collaborate well.

Responsibilities

• Work with Roadtex Terminals and Warehouse Services on ensuring proper OS&D procedures are followed to mitigate claims exposure.
• Collaborate with operations, customer service, service partners and shippers to resolve lost or damaged freight.
• Conduct thorough investigations of shortages, including evidence gathering and documentation.
• Manage the disposition process for On-Hand shipments and Refusals; complete paperwork and system updates within Roadvision.
• Proactively communicate issues and work to resolve within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following standard practices.
• Gain competency with Roadtex/Echo technology to maximize efficiency.
• Participate in proactive team efforts to achieve department and company goals.

Skills

Customer service

Logistics

Problem solving

Communication

Multitasking

Education

High school diploma

2-year college or vocational degree

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Roadtex Transportation in New Jersey is seeking a detail-oriented customer service/logistics associate to support operations across terminals and warehouses. You will work closely with operations, service partners and shippers to resolve lost or damaged freight while following OS&D procedures.

The role requires a high school diploma, 1+ year experience in customer service or logistics, and solid skills in Microsoft Office.