OS&D Specialist: Freight Claims & Resolution

Echo Global Logistics; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Echo Global Logistics' Roadtex Transportation division is seeking a detail-oriented logistics support specialist in the US. You will collaborate with terminals, warehouse services and operations to ensure accurate OS&D procedures and resolve freight issues, while maintaining strong client relationships and documenting investigations.

With 1+ years in customer service or logistics and proficiency in MS Office, you will handle multi-task challenges in a fast-paced team and help drive

Qualifications

• 1+ years’ experience in customer service or logistics
• Proven ability to multitask and solve problems when handling difficult customer issues
• Intermediate MS Office skills (Outlook, Word, Excel)
• Clear, concise written and verbal communication

Responsibilities

• Collaborate with Roadtex terminals and warehouse services to mitigate claims exposure.
• Coordinate with operations, customer service, service partners and shippers to resolve lost or damaged freight.
• Investigate shortages, including gathering evidence, documenting results, and communicating findings.
• Manage disposition for On-Hand shipments and Refusals; complete paperwork and system updates in Roadvision.
• Proactively communicate issues and work to resolve within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following standard practices or procedures.
• Gain competency with Roadtex/Echo’s technology to maximize efficiency.
• Participate in proactive team efforts to achieve department and company goals.

Skills

Customer service

Logistics

Microsoft Office

Communication

Education

High school diploma

Two-year college or vocational degree preferred

Tools

Excel

Outlook

Job description

Echo Global Logistics' Roadtex Transportation division is seeking a detail-oriented logistics support specialist in the US. You will collaborate with terminals, warehouse services and operations to ensure accurate OS&D procedures and resolve freight issues, while maintaining strong client relationships and documenting investigations.

With 1+ years in customer service or logistics and proficiency in MS Office, you will handle multi-task challenges in a fast-paced team and help drive