OS&D Investigator & Freight Discrepancy Specialist

Estes Express; Tracy (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Estes Express in California is seeking an OS&D specialist to investigate overages, shortages, damaged freight including Hazmat, and help identify freight for high-value discrepancies. The role involves collaborating with Service Center Operations and multiple departments to resolve shipping questions and maintain precise records.

You will apply knowledge of LTL operations, use MS Word, Outlook, Excel, and AS400, and lift items up to 70 lbs while mentoring junior staff and handling daily OS&D

Qualifications

• High school diploma or GED or equivalent background.
• Familiar with LTL operations; OS&D experience preferred.
• Willing to wear boots; strong MS Office and AS400 skills.

Responsabilités

• Investigate and resolve all overages, shortages, and damaged freight issues including Hazmat.
• Identify freight for high value shortages and determine shipment/PRO.
• Collaborate with Service Center Ops, Regional OS&D, Safety, Compliance & Field Support, Security, and Corporate Ops.
• Resolve customer queries regarding shipping orders, pricing, etc.
• Maintain count list of received/shipped items and reconcile with bill of lading.
• Prepare paperwork and repack OS&D freight.
• Maintain records and report OS&D issues daily or weekly to management.
• Monitor OS&D emails and respond as needed.
• Coach junior staff and provide on-the-job training.
• Perform other duties as assigned.

Connaissances

OS&D experience

Customer service

Problem solving

Work under deadlines

Independence / teamwork

Formation

High School Diploma or GED

Outils

MS Word

Outlook

Excel

AS400

Description du poste

Estes Express in California is seeking an OS&D specialist to investigate overages, shortages, damaged freight including Hazmat, and help identify freight for high-value discrepancies. The role involves collaborating with Service Center Operations and multiple departments to resolve shipping questions and maintain precise records.

You will apply knowledge of LTL operations, use MS Word, Outlook, Excel, and AS400, and lift items up to 70 lbs while mentoring junior staff and handling daily OS&D