Freight OS&D Specialist: Resolve Missing Freight

Roadrunner; Livermore (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Full benefits package includingmedical

Job summary

Roadrunner is seeking an OS&D Technician to resolve lost, damaged, or unaccounted freight quickly and accurately, protecting customer trust and operational efficiency at our high-volume service center.

In this role you will locate missing freight, determine proper disposition, and maintain precise documentation that feeds billing, claims, and performance metrics, directly influencing service reliability and cost containment.

Qualifications

• High school diploma or GED required with 2+ years in OS&D or freight operations.
• Experience in LTL, freight handling, or logistics environments preferred.
• Strong communication skills with customers and internal teams.
• Proficiency with standard office software and data entry.

Responsibilities

• Own OS&D resolution end-to-end, acting as primary contact for inquiries.
• Maintain operational control on the dock with proper identification, staging and tracking of freight.
• Execute documentation and ensure systems accuracy for claims and billing.
• Communicate updates clearly to customers, terminals, and internal teams.
• Participate in continuous improvement and process standardization.

Skills

Strong written and verbal comms

MS Office proficiency

AS/400 familiarity

Organizational skills

Math/data interpretation

Structured process discipline

Education

High school diploma or GED

Job description

Roadrunner is seeking an OS&D Technician to resolve lost, damaged, or unaccounted freight quickly and accurately, protecting customer trust and operational efficiency at our high-volume service center.

In this role you will locate missing freight, determine proper disposition, and maintain precise documentation that feeds billing, claims, and performance metrics, directly influencing service reliability and cost containment.