Orthopedics Scheduling & Patient Services Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Christ Hospital in Cincinnati, OH is seeking a front desk scheduling clerk to manage daily patient and physician scheduling, lab orders, and procedure appointments using the Practice Management and EMR systems. The role requires accurate data entry, efficient calendar management, and courteous patient interactions.

You will verify insurance details, collect co-pays, balance logs, and support front desk operations.

Qualifications

• Strong verbal and social skills to interact respectfully with patients, physicians, visitors, and staff.

Responsibilities

• Answers telephone and directs calls to appropriate staff; routes messages and documents.
• Manages the physician's calendar and scheduling in the Practice Management system for labs, tests, appointments, and procedures.
• Greets visitors and patients; handles patient check-in/check-out and insurance verifications where needed.
• Collects co-pays and balances; maintains cash drawer and reconciles payments.
• Prepares and sends patient letters and forms; handles EMR queues and referrals for pre-certifications.

Skills

Strong verbal skills

Excellent customer service

Multi-tasking

Confidentiality

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Christ Hospital in Cincinnati, OH is seeking a front desk scheduling clerk to manage daily patient and physician scheduling, lab orders, and procedure appointments using the Practice Management and EMR systems. The role requires accurate data entry, efficient calendar management, and courteous patient interactions.

You will verify insurance details, collect co-pays, balance logs, and support front desk operations.