Patient Access & Scheduling Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Christ Hospital Health Network is seeking an organized office clerk to manage daily patient and physician scheduling, confirm appointments, and scan orders into the EMR. The role emphasizes accuracy in insurance details, patient check-in/out, and maintaining a courteous, confidential environment.

Responsibilities include handling phone calls, directing messages, collecting co-pays, balancing logs, and supporting front desk operations with Microsoft Outlook, Word, and Excel.

Qualifications

• High School Diploma or equivalent required.
• One to three years' customer service experience.
• Medical office experience and 1-year scheduling experience preferred.

Responsibilities

• Answers telephone and directs calls to staff; manages daily messages and doctor schedules.
• Greets visitors, conducts patient check-in/out, and handles insurance information and paperwork.
• Maintains cash drawer, logs co-pays, and balances as needed.
• Verifies referrals and pre-certifications; manages EMR work queues.
• Orders office supplies and maintains front desk cleanliness.

Skills

Customer service

Multitasking

HIPAA compliance

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Christ Hospital Health Network is seeking an organized office clerk to manage daily patient and physician scheduling, confirm appointments, and scan orders into the EMR. The role emphasizes accuracy in insurance details, patient check-in/out, and maintaining a courteous, confidential environment.

Responsibilities include handling phone calls, directing messages, collecting co-pays, balancing logs, and supporting front desk operations with Microsoft Outlook, Word, and Excel.