Orthopedics Patient Experience Coordinator

MedStar Health; Ellicott City (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a patient services specialist to greet patients, coordinate flow, verify insurance, collect co-pays, and register patients for services. You will manage scheduling, update demographics, and handle test requisitions while providing courteous service.

The role requires strong communication, knowledge of medical terminology, and the ability to work in a high‑volume environment, ensuring a positive patient experience in a hospital or practice setting.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and professional telephone etiquette.
• Ability to work in a high‑pressure environment and prioritize tasks.

Responsibilities

• Greet patients and coordinate initial intake to ensure smooth flow.
• Register patients, verify insurance and collect co‑pays and TOS payments.
• Schedule appointments, update demographics and test requisitions.
• Provide telephone triage and route messages appropriately.
• Prepare forms and update patient records to maintain accurate data.
• Monitor no-shows and contact patients about missed appointments.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

High-pressure prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a patient services specialist to greet patients, coordinate flow, verify insurance, collect co-pays, and register patients for services. You will manage scheduling, update demographics, and handle test requisitions while providing courteous service.

The role requires strong communication, knowledge of medical terminology, and the ability to work in a high‑volume environment, ensuring a positive patient experience in a hospital or practice setting.