Ortho Patient Service Coordinator & Scheduler

MedStar Health; Leonardtown (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a Patient Service Representative to welcome patients, verify insurance, schedule appointments and collect copays. You will manage intake, assist with test orders, and support seamless front-desk operations in a busy medical office.

Responsibilities include patient check-in/out, answering calls, triage, updating demographics, and ensuring accurate charting. The ideal candidate exhibits strong communication, teamwork, and a commitment to high-quality patient experiences.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year to 1 year experience providing high quality customer service required, preferably in a health care setting.

Responsibilities

• Greets patients and coordinates patient flow in the practice/department.
• Registers patients, verifies insurance and collects copayments.
• Schedules appointments and prepares test requisitions.
• Answers telephone and provides triage and message forwarding.
• Maintains patient records and supports front-office operations.
• Contacts patients regarding missed appointments and tracks no-shows.
• Performs check-out procedures and updates demographics/insurance data.
• Supports quality initiatives and patient experience improvements.
• Ensures neat, professional front-office appearance and collaborates with care team.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Oral communication

Written communication

Education

High School Diploma or GED

Education substitution allowed

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a Patient Service Representative to welcome patients, verify insurance, schedule appointments and collect copays. You will manage intake, assist with test orders, and support seamless front-desk operations in a busy medical office.

Responsibilities include patient check-in/out, answering calls, triage, updating demographics, and ensuring accurate charting. The ideal candidate exhibits strong communication, teamwork, and a commitment to high-quality patient experiences.