Cardiology Patient Experience Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is looking for a patient access professional to greet patients, verify insurance, collect co-pays and schedule appointments. This role supports efficient patient flow and accurate data entry across the front desk operations of a medical practice or hospital department.

You will handle time-of-service transactions, update demographics, and provide follow-up requisitions for tests while maintaining excellent patient service and teamwork in a fast-paced environment.

Qualifications

• 1 year or less to 1 year experience in high-quality customer service in healthcare.
• Experience with computerized scheduling/registration and electronic records preferred.
• Knowledge of IDX/GE Centricity preferred.

Responsibilities

• Greet patients and coordinate efficient patient flow in the practice or department.
• Register patients, collect co-payments, and process TOS payments.
• Update demographic and insurance information and schedule follow-up appointments.
• Answer telephones, provide triage, and relay messages to appropriate staff.
• Prepare forms and enter/update records to keep patient charts current.
• Notify patients of missed appointments and manage no-shows.
• Support colleagues to maintain high patient experience and service levels.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Work under pressure

Organizational skills

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Electronic health records (EHR)

Job description

MedStar Health is looking for a patient access professional to greet patients, verify insurance, collect co-pays and schedule appointments. This role supports efficient patient flow and accurate data entry across the front desk operations of a medical practice or hospital department.

You will handle time-of-service transactions, update demographics, and provide follow-up requisitions for tests while maintaining excellent patient service and teamwork in a fast-paced environment.