Orthopedics Patient Access Specialist

VCU Health; Colonial Heights (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

VCU Health seeks a Patient Access Representative to deliver high-quality service to patients, families, and staff. You will greet patients, collect co-pays, verify insurance, and assist with registrations and referrals across the clinic

Responsibilities include scheduling, data accuracy, and support for financial counseling. This role requires strong communication, multitasking, and a patient-centered approach within a fast-paced environment.

Qualifications

• Experience using computers and Microsoft Office.
• Experience with billing/registration systems is a plus.
• Strong data entry and organizational skills.

Responsibilities

• Greet patients and answer calls with a professional, courteous manner.
• Collect co-payments and verify registration data and insurance information.
• Obtain referrals/authorizations and explain coverage requirements to patients.
• Schedule appointments, enter orders, and coordinate pre-op testing as needed.
• Maintain patient records and ensure data accuracy in the scheduling system.
• Scan and manage electronic documents; support general office duties.
• Communicate with patients regarding financial counseling and estimates.

Skills

MS Office

Computer skills

Web platforms

Education

High School Diploma

Associates or related Bachelor

Job description

VCU Health seeks a Patient Access Representative to deliver high-quality service to patients, families, and staff. You will greet patients, collect co-pays, verify insurance, and assist with registrations and referrals across the clinic

Responsibilities include scheduling, data accuracy, and support for financial counseling. This role requires strong communication, multitasking, and a patient-centered approach within a fast-paced environment.