Ortho Patient Access & Scheduling Specialist

VCU Health; United States; On-site; USD 23,000 - 33,000; Full time

Job summary

VCU Health is seeking a Patient Access Representative to deliver high-quality customer service to patients, families, and staff. The role covers reception, scheduling, and registering patients for appointments and procedures, while collecting co-pays and verifying insurance.

You will maintain accurate data, support financial counseling, and ensure compliant patient interactions in a fast-paced clinic setting.

Qualifications

• High School Diploma or equivalent required; associate/bachelor degree preferred.
• Experience with medical insurance, scheduling and registration systems is expected.
• Comfort with Microsoft Office and web-based platforms is preferred.

Responsibilities

• Greet patients and answer calls with professional, courteous service.
• Verify insurance eligibility and collect co-pays per guidelines.
• Register patients for appointments and procedures with accurate data.
• Manage referrals/authorizations and document interactions in the patient account.
• Coordinate scheduling and pre‑op testing where applicable.

Skills

Customer service

Reception & greeting

Scheduling

Registration/data entry

Insurance eligibility verification

Cash handling

Financial counseling

Medical terminology

Microsoft Office

Education

High School Diploma or equivalent

Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or related field

Tools

Electronic Medical Records (EMR) system

Registration software

Medical billing platform

Job description

VCU Health is seeking a Patient Access Representative to deliver high-quality customer service to patients, families, and staff. The role covers reception, scheduling, and registering patients for appointments and procedures, while collecting co-pays and verifying insurance.

You will maintain accurate data, support financial counseling, and ensure compliant patient interactions in a fast-paced clinic setting.