Orthopaedic Surgery Scheduler & Patient Access Specialist

VCU Health; Richmond (VA); On-site; USD 24,000 - 36,000; Full time

Job summary

VCU Health is seeking a Patient Surgery Scheduling Coordinator to manage the scheduling of surgeries and follow-up appointments across multiple sites, including VCUHS ACC, Main OR, Stony Point and Southside Regional.

The role handles preauthorization and precertification, responds to patients and insurers by phone or writing, and collaborates with billing to address denials. Strong customer service and medical terminology experience are essential.

Qualifications

• Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
• Minimum of three (3) years experience with third party medical insurance, HMO and managed care
• High School Diploma or equivalent
• Associate Degree in Business Management or closely related field from an accredited program

Responsibilities

• Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time.
• Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.

Job description

VCU Health is seeking a Patient Surgery Scheduling Coordinator to manage the scheduling of surgeries and follow-up appointments across multiple sites, including VCUHS ACC, Main OR, Stony Point and Southside Regional.

The role handles preauthorization and precertification, responds to patients and insurers by phone or writing, and collaborates with billing to address denials. Strong customer service and medical terminology experience are essential.