Orthopedics Patient Access & Scheduling Specialist

VCU Health System Authority; Colonial Heights (VA); On-site; USD 32,000 - 54,000; Full time

Job summary

VCU Health System Authority is seeking a Patient Access Representative to deliver high-quality customer service to patients, families, and staff. You will greet patients, collect co-pays, verify insurance, schedule appointments, and manage registrations within clinical departments.

Responsibilities include ensuring accurate data entry, processing referrals, and maintaining patient records, with opportunities to support financial counseling and documentation in the patient account system.

Qualifications

• High school diploma or equivalent required.
• Associates or Bachelor's in Accounting, Finance, Business Admin, Healthcare Admin or related field preferred.
• Experience using computers, MS Office and web-based platforms.
• Experience with medical insurance, HMO, managed care, and electronic billing preferred.

Responsibilities

• Greet patients and answer telephone with courteous, professional service.
• Collect co-payments and verify/update registration data.
• Verify insurance coverage and obtain referrals/authorizations.
• Schedule appointments and enter orders; coordinate pre-op testing.
• Maintain patient records and ensure proper documentation.
• Scan and manage patient documents electronically.
• Notify supervisor of policy violations; support special projects.

Skills

Customer service

Communication

Microsoft Office

Registration basics

Billing knowledge

Education

High School Diploma or equivalent

Associates or Bachelor's in Accounting, Finance, Business Admin, Healthcare Admin or related field

Tools

Microsoft Office

EMR systems

Registration software

Job description

VCU Health System Authority is seeking a Patient Access Representative to deliver high-quality customer service to patients, families, and staff. You will greet patients, collect co-pays, verify insurance, schedule appointments, and manage registrations within clinical departments.

Responsibilities include ensuring accurate data entry, processing referrals, and maintaining patient records, with opportunities to support financial counseling and documentation in the patient account system.