Orthopedic Front Desk & Scheduling Coordinator

Illinois-Bone-; Bourbonnais (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid Holidays

Paid Time Off

Job summary

Illinois Bone and Joint Institute, LLC is hiring a Patient Services Coordinator I in Bourbonnais, IL. The role focuses on delivering exceptional patient-centered service, accurate registration, and optimal scheduling to support IBJI teams.

The position requires high school diploma, at least one year of customer service experience (medical office preferred), and familiarity with scheduling and medical terminology. EHR experience (Epic) and strong communication skills are essential.

Qualifications

• Minimum one year experience in customer service role (medical office experience preferred).
• Familiarity with scheduling and patient demographics.
• Knowledge of medical terminology.
• Strong written and verbal communication skills.
• Able to handle highly confidential, sensitive and non-routine information.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Answering general inquiries.
• Appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents.
• Check in/out procedures.
• Patient chart management.
• Collection/posting of patient responsibility payments (including copays and deductibles).
• Insurance verification and Referral management as required.
• Maintains clean and safe work environment.
• Other office duties as assigned.

Skills

Customer service

Office software

Epic EHR

Communication skills

Privacy handling

Team player

Flexibility

Education

High school diploma

Tools

Epic EHR

Microsoft Office

Job description

Illinois Bone and Joint Institute, LLC is hiring a Patient Services Coordinator I in Bourbonnais, IL. The role focuses on delivering exceptional patient-centered service, accurate registration, and optimal scheduling to support IBJI teams.

The position requires high school diploma, at least one year of customer service experience (medical office preferred), and familiarity with scheduling and medical terminology. EHR experience (Epic) and strong communication skills are essential.