Orthodontic Front Desk & Scheduling Specialist

Robinwood Dental; Hagerstown (MD); On-site; USD 24,797,000 - 31,685,000; Full time

Benefits offered by this job

Uniforms provided

Licensure renewals

Health insurance

Dental for family

AFLAC benefits

PTO

Paid holidays

401(k) match

Supportive environment

Job summary

Robinwood Dental in Western Maryland is seeking an efficient Orthodontic Receptionist - Scheduling Coordinator to join our front office team. This full-time role supports patients receiving orthodontic care and plays a key part in creating a positive, welcoming patient experience.

Responsibilities include verifying insurance, submitting claims, explaining treatment costs, answering questions about plans, coordinating the appointment schedule across Hagerstown and Middletown offices, and checking

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Intermediate computer skills with ability to learn new software.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred: experience in dental or orthodontic office.

Responsibilities

• Serve as a resource for patients and help ensure their non-clinical needs are met.
• Verify dental insurance coverage and submit billing claims.
• Assist patients with understanding the financial aspects of orthodontic treatment.
• Address questions and concerns regarding treatment plans.
• Review and discuss account details with patients.
• Check patients out with a friendly and professional demeanor.
• Manage and coordinate the orthodontic appointment schedule.

Skills

Customer service

Communication

Computer skills

Organization

Multitasking

Dental office experience

Education

High school diploma

Job description

Robinwood Dental in Western Maryland is seeking an efficient Orthodontic Receptionist - Scheduling Coordinator to join our front office team. This full-time role supports patients receiving orthodontic care and plays a key part in creating a positive, welcoming patient experience.

Responsibilities include verifying insurance, submitting claims, explaining treatment costs, answering questions about plans, coordinating the appointment schedule across Hagerstown and Middletown offices, and checking