Dental Front Desk Business Assistant

Robinwood Dental; Hagerstown (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Uniforms provided

Health insurance

Dental services

AFLAC plans

PTO

Sick Leave

Holidays

401(k) Retirement Savings Plan with up

employer match

Job summary

Robinwood Dental Center in Hagerstown, MD is seeking a full-time Dental Front Desk Business Associate to help keep the office running smoothly and to support patient relationships.

The role involves scheduling, reviewing pre-authorizations, preparing financial contracts, and coordinating with dentists and staff to maintain an efficient schedule; strong communication and organization are essential.

Qualifications

• Requires high school diploma or equivalent.
• Dental front desk experience preferred but not required.
• Experience with electronic patient record software (EHR).
• Basic math skills.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule appointments and follow up with patients.
• Review pre-authorizations with patients.
• Prepare and review financial contracts with patients.
• Coordinate with dentists and clinical staff to maintain an efficient schedule.
• Perform general office support and administrative tasks.
• Contribute to a positive patient experience with a calm, caring demeanor.
• Collaborate with team members to support daily operations.

Skills

Verbal communication

Written communication

Organization

Multitasking

Teamwork

Independence

Computer skills

Education

High School Diploma

Tools

Electronic health records (EHR)

Job description

Job Title: Dental Front Desk Business Associate

Company: Robinwood Dental Center

Location: Hagerstown, MD

Job Type: Full-Time

Position Summary

Robinwood Dental Center is seeking a full-time Front Desk Business Associate to join our welcoming and patient-focused team in Hagerstown, MD.

As a Dental Front Office Business Assistant, you will help patients and team members keep the office running smoothly. Your friendly and professional demeanor will help create a positive final impression for each patient visit while supporting lasting patient relationships, return visits, and referrals.

Work Schedule

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 2:00 PM

Key Responsibilities

• Schedule appointments and follow up with patients
• Review pre-authorizations with patients
• Prepare and review financial contracts with patients
• Coordinate with dentists and clinical staff to maintain an efficient schedule
• Perform general office support and administrative tasks
• Contribute to a positive patient experience through a calm, caring, and professional demeanor
• Collaborate with clinical and administrative team members to support daily operations

Qualifications

• High school diploma or equivalent required
• Previous dental front desk experience preferred but not required
• Experience using electronic patient record software
• Basic math skills
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Professional, positive, and dependable work ethic
• Ability to work independently and as part of a team
• Proficiency with basic computer applications and office technology

Compensation

• $18.00 - $23.50 per hour, based on experience

Benefits

• Uniforms provided by Robinwood Dental
• Health insurance (High Deductible Plans) through CareFirst
• Employee and eligible family member dental services
• Voluntary AFLAC plans
• Paid Time Off (PTO)
• Paid Sick Leave
• Paid Holidays
• 401(k) Retirement Savings Plan with up to a 4% employer match
• Supportive team environment and positive workplace culture

About Robinwood Dental Center

Since 2003, Robinwood Dental Center has provided exceptional dental care to patients throughout Western Maryland. With locations in Hagerstown and Middletown and a team of more than 75 employees, Robinwood Dental offers comprehensive dental services, including preventive, restorative, cosmetic, implant, orthodontic, and endodontic care.

Our success is built on a commitment to outstanding patient care, teamwork, and a welcoming environment where patients feel valued and comfortable. We are proud to offer a positive workplace culture, ongoing training opportunities, state-of-the-art technology, and competitive compensation and benefits.

Equal Opportunity Employer

Robinwood Dental Center is an Equal Opportunity Employer.