Orthodontic Receptionist - Scheduling Coordinator

Robinwood Dental; Hagerstown (MD); On-site; USD 24,797,000 - 31,685,000; Full time

Benefits offered by this job

Uniforms provided

Licensure renewals

Health insurance

Dental for family

AFLAC benefits

PTO

Paid holidays

401(k) match

Supportive environment

Job summary

Robinwood Dental in Western Maryland is seeking an efficient Orthodontic Receptionist - Scheduling Coordinator to join our front office team. This full-time role supports patients receiving orthodontic care and plays a key part in creating a positive, welcoming patient experience.

Responsibilities include verifying insurance, submitting claims, explaining treatment costs, answering questions about plans, coordinating the appointment schedule across Hagerstown and Middletown offices, and checking

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Intermediate computer skills with ability to learn new software.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred: experience in dental or orthodontic office.

Responsibilities

• Serve as a resource for patients and help ensure their non-clinical needs are met.
• Verify dental insurance coverage and submit billing claims.
• Assist patients with understanding the financial aspects of orthodontic treatment.
• Address questions and concerns regarding treatment plans.
• Review and discuss account details with patients.
• Check patients out with a friendly and professional demeanor.
• Manage and coordinate the orthodontic appointment schedule.

Skills

Customer service

Communication

Computer skills

Organization

Multitasking

Dental office experience

Education

High school diploma

Job description

Orthodontic Receptionist - Scheduling Coordinator

Robinwood Dental is seeking an efficient, customer-focused Orthodontic Receptionist - Scheduling Coordinator to join our front office team. This full-time position supports patients receiving orthodontic care and plays a key role in creating a positive patient experience.

About Robinwood Dental

Robinwood Dental is a Christian-owned dental practice that has been serving Western Maryland since 2003. With two locations and over 75 employees, we provide comprehensive dental services for patients of all ages, including preventive, restorative, cosmetic, implant, orthodontic, and endodontic care.

We are known for our warm, friendly atmosphere and commitment to exceptional patient care. Our team members enjoy a positive work culture, state-of-the-art technology, ongoing training, competitive compensation, and excellent benefits.

Key Responsibilities

• Serve as a resource for patients and help ensure their non-clinical needs are met
• Verify dental insurance coverage and submit billing claims
• Assist patients with understanding the financial aspects of orthodontic treatment
• Address questions and concerns regarding treatment plans
• Review and discuss account details with patients
• Check patients out with a friendly and professional demeanor
• Manage and coordinate the orthodontic appointment schedule

Qualifications

Required:

• High school diploma or equivalent
• Strong customer service and communication skills
• Intermediate computer and technology skills with the ability to quickly learn new software
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Preferred:

• Previous experience in a dental or orthodontic office

Schedule

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 2:00 PM
• Primary work location: Hagerstown office (4 days per week)
• Must be available to work in the Middletown office one day per week (Mondays)

Compensation

• $18.00 - $22.00 per hour, depending on qualifications

Benefits

• Uniforms provided by Robinwood Dental
• Paid licensure and certification renewals
• Health insurance through CareFirst (High Deductible Plan options available)
• Dental services for employees and eligible family members
• Voluntary AFLAC benefits
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• 401(k) Retirement Savings Plan with up to 4% employer match
• Positive and supportive work environment

Why Join Us?

If you are passionate about patient care and are looking to grow your career with a supportive orthodontic team, we encourage you to apply. Join a workplace where patients are valued and employees are appreciated.

Robinwood Dental is an Equal Opportunity Employer.