Front Desk Coordinator I — Welcoming, Scheduling & Admin

Smile Doctors; Catonsville (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Brace discounts

Job summary

Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team in Catonsville, MD. You will greet patients, manage calls, and handle administrative duties while verifying insurance and scheduling appointments.

The role offers competitive compensation and benefits, including medical, dental, vision, and life insurance, with opportunities to contribute to internal marketing efforts and patient experience improvements.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine visit type, and notify team members.
• Perform various administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route calls and take messages.
• Check-in and collect information from patients on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as needed.
• Print appointment reminders and school/work excuses.
• May modify patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver mail and shipments.
• Take payments and post to accounts.
• Update charts and patient information.
• Support internal marketing initiatives and team participation.

Skills

Verbal & written communication

Active listening

Education

High School Diploma or equivalent

Job description

Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team in Catonsville, MD. You will greet patients, manage calls, and handle administrative duties while verifying insurance and scheduling appointments.

The role offers competitive compensation and benefits, including medical, dental, vision, and life insurance, with opportunities to contribute to internal marketing efforts and patient experience improvements.