Dental Front Desk & Patient Experience Specialist

Robinwood Dental; Hagerstown (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Uniforms provided

Health insurance

Dental services

AFLAC plans

PTO

Sick Leave

Holidays

401(k) Retirement Savings Plan with up

employer match

Job summary

Robinwood Dental Center in Hagerstown, MD is seeking a full-time Dental Front Desk Business Associate to help keep the office running smoothly and to support patient relationships.

The role involves scheduling, reviewing pre-authorizations, preparing financial contracts, and coordinating with dentists and staff to maintain an efficient schedule; strong communication and organization are essential.

Qualifications

• Requires high school diploma or equivalent.
• Dental front desk experience preferred but not required.
• Experience with electronic patient record software (EHR).
• Basic math skills.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule appointments and follow up with patients.
• Review pre-authorizations with patients.
• Prepare and review financial contracts with patients.
• Coordinate with dentists and clinical staff to maintain an efficient schedule.
• Perform general office support and administrative tasks.
• Contribute to a positive patient experience with a calm, caring demeanor.
• Collaborate with team members to support daily operations.

Skills

Verbal communication

Written communication

Organization

Multitasking

Teamwork

Independence

Computer skills

Education

High School Diploma

Tools

Electronic health records (EHR)

Job description

Robinwood Dental Center in Hagerstown, MD is seeking a full-time Dental Front Desk Business Associate to help keep the office running smoothly and to support patient relationships.

The role involves scheduling, reviewing pre-authorizations, preparing financial contracts, and coordinating with dentists and staff to maintain an efficient schedule; strong communication and organization are essential.