Orthodontic Front Desk Coordinator — Patient Experience & Admin

Smile Doctors; Owatonna (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Discounts on braces/aligners

Job summary

Prairie Ridge Orthodontics in Minnesota seeks a Front Desk Coordinator to join our growing team. The role greets patients, handles check-in, schedules appointments, verifies insurance, and processes payments to support a smooth patient experience.

The ideal candidate has a high school diploma, at least 6 months as a front desk coordinator, and strong communication skills; bilingual a plus. We offer competitive benefits and a supportive team culture.

Qualifications

• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent verbal and written communication skills.
• Strong listening and understanding abilities.

Responsibilities

• Greet and receive customers, determine nature of visit and notify the appropriate team member.
• Perform various administrative duties and handle patient check-in and information collection.
• Answer, screen, and route incoming calls; take messages as needed.
• Notify clinicians of patient arrival and readiness; schedule appointments for returning patients.
• Verify insurance information and work toward resolutions; update charts and patient information.
• Process payments and post to accounts; handle contracts and payment arrangements.
• Drive internal marketing initiatives and promote Smile Doctors Anywhere app.
• Communicate office supply needs to Practice Director; manage mail and shipments.

Skills

Relationship building

Verbal communication

Active listening

Education

High School Diploma or equivalent

Job description

Prairie Ridge Orthodontics in Minnesota seeks a Front Desk Coordinator to join our growing team. The role greets patients, handles check-in, schedules appointments, verifies insurance, and processes payments to support a smooth patient experience.

The ideal candidate has a high school diploma, at least 6 months as a front desk coordinator, and strong communication skills; bilingual a plus. We offer competitive benefits and a supportive team culture.