Front Desk Coordinator

Smile Doctors; Owatonna (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Discounts on braces/aligners

Job summary

Prairie Ridge Orthodontics in Minnesota seeks a Front Desk Coordinator to join our growing team. The role greets patients, handles check-in, schedules appointments, verifies insurance, and processes payments to support a smooth patient experience.

The ideal candidate has a high school diploma, at least 6 months as a front desk coordinator, and strong communication skills; bilingual a plus. We offer competitive benefits and a supportive team culture.

Qualifications

• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent verbal and written communication skills.
• Strong listening and understanding abilities.

Responsibilities

• Greet and receive customers, determine nature of visit and notify the appropriate team member.
• Perform various administrative duties and handle patient check-in and information collection.
• Answer, screen, and route incoming calls; take messages as needed.
• Notify clinicians of patient arrival and readiness; schedule appointments for returning patients.
• Verify insurance information and work toward resolutions; update charts and patient information.
• Process payments and post to accounts; handle contracts and payment arrangements.
• Drive internal marketing initiatives and promote Smile Doctors Anywhere app.
• Communicate office supply needs to Practice Director; manage mail and shipments.

Skills

Relationship building

Verbal communication

Active listening

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?

Prairie Ridge Orthodontics is seeking a Front Desk Coordinator to join our growing team.

How you’ll make us better:

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• Verifies insurance information, investigates any issues, and works towards a resolution
• Makes changes to the patient schedule as necessary
• Presents contracts to patients, coordinates payment arrangements and/or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
• Communicates office supply requirements to the Practice Director for monthly supply order

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to establish and maintain good working relationships with patients and coworkers
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I
• Bilingual a plus, but not required

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Prairie Ridge Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization!