Ortho & Sports Center Office Assistant — Full-Time

Holyoke Medical Center; Amherst (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Disability & life insurance

403(b) plan

Tuition reimbursement

In-house pharmacy

Relaxation room

Pet insurance

Job summary

Holyoke Medical Center is seeking an Office Assistant for the Ortho & Sports Center to coordinate daily operations, manage scheduling, and support providers. The role emphasizes registration, billing, patient service, and accurate record-keeping in a fast-paced setting.

Responsibilities include greeting patients, updating demographics and insurance, collecting payments, and coordinating follow-up care. Proficiency with EMR, ICD-10/CPT codes, and excellent communication are essential.

Qualifications

• High School Diploma or GED required.
• Two years’ experience in a physician's office or similar environment.
• Bilingual Spanish/English preferred for medical interpretation.
• Experience with third-party payors and ICD-10/CPT codes.

Responsibilities

• Greet and check in patients, providing excellent customer service and assistance with registration.
• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
• Collect co-pays, process payments, and maintain accurate patient account documentation.
• Complete patient check-out, schedule follow-up appointments, coordinate testing, and provide discharge materials.
• Answer incoming calls, schedule appointments, and communicate messages professionally using established service standards.
• Process physician orders, referrals, prior authorizations, and related documentation in a timely and accurate manner.
• Maintain accurate electronic medical records by scanning documents and updating information.
• Monitor appointment schedules, reminder calls, cancellations, no-shows, and scheduling reports to maximize patient access.
• Support daily office operations by managing mail, faxes, supplies, forms, and maintaining a clean, organized work environment.
• Collaborate with providers and internal/external offices while performing cross-coverage as assigned.

Skills

Communication skills

Customer service

Organizational skills

Bilingual Spanish/English

EMR proficiency

Education

High School Diploma or GED

Tools

EMR system

ICD-10/CPT codes

Job description

Holyoke Medical Center is seeking an Office Assistant for the Ortho & Sports Center to coordinate daily operations, manage scheduling, and support providers. The role emphasizes registration, billing, patient service, and accurate record-keeping in a fast-paced setting.

Responsibilities include greeting patients, updating demographics and insurance, collecting payments, and coordinating follow-up care. Proficiency with EMR, ICD-10/CPT codes, and excellent communication are essential.