Office Assistant

Holyoke Medical Center; Amherst (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Disability & life insurance

403(b) plan

Tuition reimbursement

In-house pharmacy

Relaxation room

Pet insurance

Job summary

Holyoke Medical Center is seeking an Office Assistant for the Ortho & Sports Center to coordinate daily operations, manage scheduling, and support providers. The role emphasizes registration, billing, patient service, and accurate record-keeping in a fast-paced setting.

Responsibilities include greeting patients, updating demographics and insurance, collecting payments, and coordinating follow-up care. Proficiency with EMR, ICD-10/CPT codes, and excellent communication are essential.

Qualifications

• High School Diploma or GED required.
• Two years’ experience in a physician's office or similar environment.
• Bilingual Spanish/English preferred for medical interpretation.
• Experience with third-party payors and ICD-10/CPT codes.

Responsibilities

• Greet and check in patients, providing excellent customer service and assistance with registration.
• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
• Collect co-pays, process payments, and maintain accurate patient account documentation.
• Complete patient check-out, schedule follow-up appointments, coordinate testing, and provide discharge materials.
• Answer incoming calls, schedule appointments, and communicate messages professionally using established service standards.
• Process physician orders, referrals, prior authorizations, and related documentation in a timely and accurate manner.
• Maintain accurate electronic medical records by scanning documents and updating information.
• Monitor appointment schedules, reminder calls, cancellations, no-shows, and scheduling reports to maximize patient access.
• Support daily office operations by managing mail, faxes, supplies, forms, and maintaining a clean, organized work environment.
• Collaborate with providers and internal/external offices while performing cross-coverage as assigned.

Skills

Communication skills

Customer service

Organizational skills

Bilingual Spanish/English

EMR proficiency

Education

High School Diploma or GED

Tools

EMR system

ICD-10/CPT codes

Job description

Holyoke Medical Center · Ortho & Sports Center

Full Time , 40 , day shift , 8 hours, 730-5, flexibility

Posted 09/14/2026

Salary: $20.00 - $29.14 hourly

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts.Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care.

Our Orthopedics & Sports Center Practice is seeking an Office Assistant to coordinate and performall administrative functions to ensure the efficient daily operation of the office, providing comprehensive support to providers and staff including managing patient scheduling, registration, billing, customer service, and general administrative duties while maintaining accurate records and delivering exceptional patient service.

Overview of responsibilities include but are not limited to:

• Greet and check in patients, providing excellent customer service and assistance with registration.
• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
• Collect co-pays, process payments, and maintain accurate patient account documentation.
• Complete patient check-out, schedule follow-up appointments, coordinate diagnostic testing, and provide discharge materials.
• Answer incoming calls, schedule appointments, and communicate messages professionally using established service standards.
• Process physician orders, referrals, prior authorizations, and related documentation in a timely and accurate manner.
• Maintain accurate electronic medical records by scanning documents, updating information, and managing work lists and correspondence.
• Monitor appointment schedules, reminder calls, cancellations, no-shows, and scheduling reports to maximize patient access.
• Support daily office operations by managing mail, faxes, supplies, forms, and maintaining a clean, organized work environment.
• Collaborate with providers, internal departments, and external offices while performing additional administrative duties and cross-coverage as assigned.

Qualifications:

Education:High School Graduate or GED

Experience:Two years’ experience in a physician's office or similar environment; experience in Spanish/English medical/health interpreting preferred; experience working with third party payors and working knowledge of ICD-10 and CPT codes

Special Aptitudes & Activities:Demonstrates excellent communication, interpersonal, organizational, and customer service skills with strong attention to detail. Proficient in computer applications, typing, transcription, and filing, with the ability to accurately follow verbal and written instructions while effectively managing multiple priorities in a fast-paced environment.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

Low cost health insurance with no deductibles when using HMC services

Dental and vision insurance

Free disability and life insurance

403(b) plan

Up to $8000 in degree/tuition reimbursement

In-House Pharmacy

Relaxation Room and Fitness Center

Other voluntary benefits, such as LegalShield, Pet Insurance