Office Assistant

Holyoke Medical Center, Inc.; Holyoke (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Low cost health insurance with noDedut

Dental and vision insurance

Free disability and life insurance

403(b) plan

Up to $8000 in degree/tuition reimburs

In-House Pharmacy

Relaxation Room and Fitness Center

LegalShield, Pet Insurance (voluntary)

Free onsite parking

Job summary

Holyoke Medical Center, Inc. is seeking an Office Assistant for the Rheumatology Practice to coordinate and perform administrative functions ensuring efficient daily operation.

You will support providers and staff with patient scheduling, registration, billing, and general duties while maintaining accurate records and delivering excellent patient service. Responsibilities include greeting patients, updating demographics, collecting co-pays, and coordinating appointments and diagnostics.

Qualifications

• Two years’ experience in a physician's office or similar environment.
• Experience with ICD-10 and CPT codes.
• Proficient in computer applications, typing, transcription, and filing.

Responsibilities

• Greet and check in patients, providing excellent customer service and assistance with registration.
• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
• Collect co-pays, process payments, and maintain accurate patient account documentation.
• Complete patient check-out, schedule follow-up appointments, coordinate diagnostic testing, and provide discharge materials.
• Answer incoming calls, schedule appointments, and communicate messages professionally using established service standards.
• Process physician orders, referrals, prior authorizations, and related documentation in a timely and accurate manner.
• Maintain accurate electronic medical records by scanning documents, updating information, and managing work lists and correspondence.
• Monitor appointment schedules, reminder calls, cancellations, no-shows, and scheduling reports to maximize patient access.
• Support daily office operations by managing mail, faxes, supplies, forms, and maintaining a clean, organized work environment.
• Collaborate with providers, internal departments, and external offices while performing additional administrative duties and cross-coverage as assigned.

Job description

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts.Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care.

Our Rheumatology Practice is seeking an Office Assistant to coordinate and performall administrative functions to ensure the efficient daily operation of the office, providing comprehensive support to providers and staff including managing patient scheduling, registration, billing, customer service, and general administrative duties while maintaining accurate records and delivering exceptional patient service.

Overview of responsibilities include but are not limited to:

• Greet and check in patients, providing excellent customer service and assistance with registration.
• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
• Collect co-pays, process payments, and maintain accurate patient account documentation.
• Complete patient check-out, schedule follow-up appointments, coordinate diagnostic testing, and provide discharge materials.
• Answer incoming calls, schedule appointments, and communicate messages professionally using established service standards.
• Process physician orders, referrals, prior authorizations, and related documentation in a timely and accurate manner.
• Maintain accurate electronic medical records by scanning documents, updating information, and managing work lists and correspondence.
• Monitor appointment schedules, reminder calls, cancellations, no-shows, and scheduling reports to maximize patient access.
• Support daily office operations by managing mail, faxes, supplies, forms, and maintaining a clean, organized work environment.
• Collaborate with providers, internal departments, and external offices while performing additional administrative duties and cross-coverage as assigned.

Qualifications:

Education:High School Graduate or GED

Experience:Two years’ experience in a physician's office or similar environment; experience in Spanish/English medical/health interpreting preferred; experience working with third party payors and working knowledge of ICD-10 and CPT codes

Special Aptitudes & Activities:Demonstrates excellent communication, interpersonal, organizational, and customer service skills with strong attention to detail. Proficient in computer applications, typing, transcription, and filing, with the ability to accurately follow verbal and written instructions while effectively managing multiple priorities in a fast-paced environment.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

Low cost health insurance with no deductibles when using HMC services

Dental and vision insurance

Free disability and life insurance

403(b) plan

Up to $8000 in degree/tuition reimbursement

In-House Pharmacy

Relaxation Room and Fitness Center

Other voluntary benefits, such as LegalShield, Pet Insurance

Free onsite parking

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.