Ortho Office Assistant: Patient Services & Scheduling

Holyoke Medical Center, Inc.; Amherst (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life insurance

Job summary

Valley Health Systems, Inc. seeks an Office Assistant for its Orthopedics & Sports Center Practice in Western Massachusetts.

The role supports providers and staff with patient scheduling, registration, billing, and high-level customer service while maintaining accurate records. Responsibilities include greeting patients, updating demographics, collecting co-pays, scheduling follow-ups, processing orders, and maintaining electronic medical records with strong attention to detail.

Qualifications

• Two years’ experience in a physician's office or similar environment.
• Spanish/English medical interpreting preferred.
• Experience with third-party payors and knowledge of ICD-10 and CPT codes.

Responsibilities

• Greet and check in patients and assist with registration.
• Verify and update patient demographics and insurance information in the EMR.

Skills

Customer service

Bilingual Spanish/English

Multitasking

Medical terminology

Communication

Education

High School Diploma or GED

Tools

EMR

Job description

Valley Health Systems, Inc. seeks an Office Assistant for its Orthopedics & Sports Center Practice in Western Massachusetts.

The role supports providers and staff with patient scheduling, registration, billing, and high-level customer service while maintaining accurate records. Responsibilities include greeting patients, updating demographics, collecting co-pays, scheduling follow-ups, processing orders, and maintaining electronic medical records with strong attention to detail.