Rheumatology Office Assistant: Scheduling & Patient Support

Holyoke Medical Center, Inc.; Holyoke (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Low cost health insurance with noDedut

Dental and vision insurance

Free disability and life insurance

403(b) plan

Up to $8000 in degree/tuition reimburs

In-House Pharmacy

Relaxation Room and Fitness Center

LegalShield, Pet Insurance (voluntary)

Free onsite parking

Job summary

Holyoke Medical Center, Inc. is seeking an Office Assistant for the Rheumatology Practice to coordinate and perform administrative functions ensuring efficient daily operation.

You will support providers and staff with patient scheduling, registration, billing, and general duties while maintaining accurate records and delivering excellent patient service. Responsibilities include greeting patients, updating demographics, collecting co-pays, and coordinating appointments and diagnostics.

Qualifications

• Two years’ experience in a physician's office or similar environment.
• Experience with ICD-10 and CPT codes.
• Proficient in computer applications, typing, transcription, and filing.

Responsibilities

• Greet and check in patients, providing excellent customer service and assistance with registration.
• Verify and update patient demographics, insurance eligibility, referrals, and medical records in the EMR.
• Collect co-pays, process payments, and maintain accurate patient account documentation.
• Complete patient check-out, schedule follow-up appointments, coordinate diagnostic testing, and provide discharge materials.
• Answer incoming calls, schedule appointments, and communicate messages professionally using established service standards.
• Process physician orders, referrals, prior authorizations, and related documentation in a timely and accurate manner.
• Maintain accurate electronic medical records by scanning documents, updating information, and managing work lists and correspondence.
• Monitor appointment schedules, reminder calls, cancellations, no-shows, and scheduling reports to maximize patient access.
• Support daily office operations by managing mail, faxes, supplies, forms, and maintaining a clean, organized work environment.
• Collaborate with providers, internal departments, and external offices while performing additional administrative duties and cross-coverage as assigned.

Job description

Holyoke Medical Center, Inc. is seeking an Office Assistant for the Rheumatology Practice to coordinate and perform administrative functions ensuring efficient daily operation.

You will support providers and staff with patient scheduling, registration, billing, and general duties while maintaining accurate records and delivering excellent patient service. Responsibilities include greeting patients, updating demographics, collecting co-pays, and coordinating appointments and diagnostics.