Ortho Front Office Specialist: Patient Concierge

Kettering Health Network; Hamilton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health Network is seeking a Front Office Specialist in Hamilton, OH. This full-time role provides administrative support and serves as the first contact for patients, handling calls, greetings, registrations, and chart preparation.

You will assist with check-out, collect co-pays, schedule follow-ups, and perform day-end reconciliations. Prior front desk experience and strong confidentiality are essential.

Qualifications

• Front office experience in a medical/physician office preferred.
• Ability to handle confidential information.
• Proficient in basic computer tasks and patient data entry.
• Excellent communication and patient-facing skills.

Responsibilities

• Provides administrative support throughout the practice.
• First point of contact (phone and in-person) for the office.
• Answers, screens, and routes calls; greets and registers patients.
• Filing and preparing charts; check-out duties and co-pay collection.
• Schedule follow-up appointments; day-end reconciliation duties.

Skills

Front desk experience

Confidentiality

Communication

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

EMR (electronic medical records)

Word processing

Email

Job description

Kettering Health Network is seeking a Front Office Specialist in Hamilton, OH. This full-time role provides administrative support and serves as the first contact for patients, handling calls, greetings, registrations, and chart preparation.

You will assist with check-out, collect co-pays, schedule follow-ups, and perform day-end reconciliations. Prior front desk experience and strong confidentiality are essential.