Patient Experience Front Desk Specialist

Kettering Health; Springboro (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health in Springboro, Ohio, is seeking a Front Office Clerk for a Physician Office. This full-time, first-shift role is the first contact for patients, providing courteous reception and basic intake.

You will greet and register patients, handle chart filing, check-out tasks, schedule follow-ups, collect co-pays, and support the practice team while maintaining confidentiality and strong communication with staff and the public.

Qualifications

• High School Diploma or equivalent.
• Front office experience or general office background.
• Ability to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Able to communicate with staff, departments and the public.
• Able to follow directions and perform repetitive tasks.
• Computer literate in word processing and email.

Responsibilities

• Provide administrative support throughout the practice.
• Serve as the first point of contact for phone and in-person inquiries; greet and register patients.
• File and prepare charts; review encounter form data; collect co-pays.
• Perform check-out tasks and day-end reconciliation duties.
• Schedule follow-up appointments and manage practice workflow.

Skills

Communication

Customer service

Confidentiality

Computer literacy

Data entry

Education

High School Diploma or equivalent

Tools

Word processing

Email

EMR

Job description

Kettering Health in Springboro, Ohio, is seeking a Front Office Clerk for a Physician Office. This full-time, first-shift role is the first contact for patients, providing courteous reception and basic intake.

You will greet and register patients, handle chart filing, check-out tasks, schedule follow-ups, collect co-pays, and support the practice team while maintaining confidentiality and strong communication with staff and the public.