Front Office Specialist - Primary Care Concierge

Kettering Health; Hamilton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority.

This administrative role supports the practice as the first point of contact, handling registrations, co-pays, scheduling, and chart preparation in a fast-paced clinical setting.

Qualifications

• High School Diploma or equivalent.
• Front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Provide administrative support throughout the practice.
• First point of contact for phone and in-person interactions.
• Answer, screen and route incoming calls; greet and register patients.
• File and prepare charts; support encounter form data processing.
• Handle check-out duties, including co-pay collection, scheduling follow-ups.
• Perform day-end reconciliation duties.

Skills

Front office experience

Confidentiality

Interpersonal skills

Computer literacy

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

Job description

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority.

This administrative role supports the practice as the first point of contact, handling registrations, co-pays, scheduling, and chart preparation in a fast-paced clinical setting.