Patient Care & Front Desk Specialist

Kettering Health; Eaton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health in Eaton, Ohio, is seeking a Medical Office Assistant to support patient care, safety, and access through efficient front-office operations. You will handle scheduling, patient intake, and billing inquiries while maintaining accurate records in the EHR system.

The role requires a high school diploma (or equivalent) and ideally completion of a medical office administration program, with familiarity in HIPAA regulations and customer service orientation.

Qualifications

• High school diploma or equivalent required.
• Completion of a medical office administration program from an accredited institution.
• One year of experience in a medical office, outpatient clinic, or healthcare administrative support role preferred.

Responsibilities

• Greet and check in patients and visitors, ensuring a professional and welcoming environment.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and direct incoming phone calls, routing patient questions appropriately.
• Assist patients in completing intake forms and consent documents, ensuring accuracy.
• Maintain and update patient records in the EHR system, scanning and uploading documents as needed.
• Verify insurance eligibility and benefits, and assist with processing insurance claims.
• Order and monitor inventory of office and medical supplies, notifying staff of low stock.
• Support HIPAA, OSHA, infection control, and safety standards.
• Participate in team meetings and quality improvement activities.

Skills

Basic computer proficiency (EHR)

Strong written and verbal comms

Attention to detail

Multitasking & prioritization

Customer service orientation

Medical terminology

HIPAA confidentiality

Education

High school diploma or equivalent

Medical office administration program

Tools

Outlook

Word

Teams

EHR systems

Job description

Kettering Health in Eaton, Ohio, is seeking a Medical Office Assistant to support patient care, safety, and access through efficient front-office operations. You will handle scheduling, patient intake, and billing inquiries while maintaining accurate records in the EHR system.

The role requires a high school diploma (or equivalent) and ideally completion of a medical office administration program, with familiarity in HIPAA regulations and customer service orientation.