Ortho Front Office Specialist — Patient Concierge

Kettering Health; Ohio (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Kettering Health is seeking a patient-focused front office professional for a physician office in Hamilton. The role handles phone and in-person inquiries, registers patients, and manages chart preparation with attention to privacy and accuracy.

Responsibilities include processing payments and scheduling follow-ups, while maintaining courtesy, discretion, and a smooth patient experience in a fast-paced clinic setting.

Qualifications

• Strong communication and customer service abilities.
• Ability to greet and assist patients professionally.
• Proficient with word processing and email applications.

Responsibilities

• Answer and screen incoming calls; greet and register patients; file and prepare charts.
• Handle check-out duties: review encounter forms, collect co-pays, schedule follow-ups; day-end reconciliation.

Skills

Communication skills

Customer service

Phone etiquette

Education

High School Diploma or equivalent

Tools

Word processing

Email

Job description

Kettering Health is seeking a patient-focused front office professional for a physician office in Hamilton. The role handles phone and in-person inquiries, registers patients, and manages chart preparation with attention to privacy and accuracy.

Responsibilities include processing payments and scheduling follow-ups, while maintaining courtesy, discretion, and a smooth patient experience in a fast-paced clinic setting.