Front Office Spec-Ortho

Kettering Health Network; Hamilton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health Network is seeking a Front Office Specialist in Hamilton, OH. This full-time role provides administrative support and serves as the first contact for patients, handling calls, greetings, registrations, and chart preparation.

You will assist with check-out, collect co-pays, schedule follow-ups, and perform day-end reconciliations. Prior front desk experience and strong confidentiality are essential.

Qualifications

• Front office experience in a medical/physician office preferred.
• Ability to handle confidential information.
• Proficient in basic computer tasks and patient data entry.
• Excellent communication and patient-facing skills.

Responsibilities

• Provides administrative support throughout the practice.
• First point of contact (phone and in-person) for the office.
• Answers, screens, and routes calls; greets and registers patients.
• Filing and preparing charts; check-out duties and co-pay collection.
• Schedule follow-up appointments; day-end reconciliation duties.

Skills

Front desk experience

Confidentiality

Communication

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

EMR (electronic medical records)

Word processing

Email

Job description

Job Details

Physician Office | Hamilton | Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements:

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.