Ortho Front Desk Coordinator — Patient Experience

Smile Doctors LLC; Saint Charles (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Health insurance (medical/dental/visi

Disability coverage

401(k) plan

PTO and holidays

Braces and aligner discounts

Job summary

Prose Orthodontics is seeking a Front Desk Coordinator I to join our growing team and deliver a welcoming experience for every patient. You will greet visitors, verify insurance, collect information, schedule appointments, and manage payments while maintaining accurate records.

The role emphasizes strong communication, reliable administrative support, and collaboration with clinicians and office staff. A positive attitude and teamwork are essential to thrive in this people‑centered clinic.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Communication

Active listening

Bilingual (nice to have)

Education

High School Diploma or equivalent

Job description

Prose Orthodontics is seeking a Front Desk Coordinator I to join our growing team and deliver a welcoming experience for every patient. You will greet visitors, verify insurance, collect information, schedule appointments, and manage payments while maintaining accurate records.

The role emphasizes strong communication, reliable administrative support, and collaboration with clinicians and office staff. A positive attitude and teamwork are essential to thrive in this people‑centered clinic.