Front Desk & Patient Experience Coordinator

Smile Doctors; Albert Lea (MN); On-site; USD 2,066,000 - 2,542,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

Alpha Orthodontics is seeking a Front Desk Coordinator I to join our growing team. The role greets visitors, handles calls, verifies insurance, schedules appointments, and supports patient payments and chart updates.

This position offers a competitive salary and benefits package, with opportunities to grow within an expanding orthodontic practice in a friendly, patient-centered environment.

Qualifications

• High School Diploma or equivalent.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Check-in and collect general information from patients on their first visit; verify insurance information.
• Notifies clinicians of patient arrival and readiness; make appointments for returning patients as necessary.
• Prints and prints appointment reminders; may adjust patient schedule as needed.
• Coordinate payment arrangements or account resolutions; receive, store, and deliver mail and shipments.
• Takes payments and posts to patient accounts; update charts and patient information.

Skills

Communication

Active listening

Written communication

Education

High School Diploma or equivalent

Job description

Alpha Orthodontics is seeking a Front Desk Coordinator I to join our growing team. The role greets visitors, handles calls, verifies insurance, schedules appointments, and supports patient payments and chart updates.

This position offers a competitive salary and benefits package, with opportunities to grow within an expanding orthodontic practice in a friendly, patient-centered environment.