Orthodontic Front Desk Specialist: Patient Experience

Smile Doctors; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Brace discounts

Job summary

Lineberger Orthodontics in North Carolina is seeking a Front Desk Coordinator I to join our growing team. You’ll greet patients, manage the front desk, verify insurance, schedule appointments, and handle daily administrative tasks.

We value clear communication, reliability, and a friendly, patient-focused approach. If you’re detail-oriented and motivated to support clinicians and staff, you’ll thrive in our collaborative, people-first culture.

Qualifications

• Must have strong verbal and written communication.
• Excellent interpersonal skills.
• Previous admin experience preferred.

Responsibilities

• Greet and assist patients, determine visit type and notify the team.
• Handle front desk duties and general administrative tasks.
• Answer, screen, and route incoming calls; take messages.
• Check-in patients and collect first-visit information.
• Verify insurance details and notify clinicians of arrivals.
• Schedule appointments for returning patients and print reminders.
• Process payments and post to patient accounts.
• Update charts and patient information; coordinate internal marketing.
• Receive, store, and deliver mail and shipments.

Skills

Communication skills

Active listening

Education

High School Diploma or equivalent

Job description

Lineberger Orthodontics in North Carolina is seeking a Front Desk Coordinator I to join our growing team. You’ll greet patients, manage the front desk, verify insurance, schedule appointments, and handle daily administrative tasks.

We value clear communication, reliability, and a friendly, patient-focused approach. If you’re detail-oriented and motivated to support clinicians and staff, you’ll thrive in our collaborative, people-first culture.